Friday, November 19, 2021

The BRIGHT SPOT Awards: No. 036

Wednesday, August 11, 2021

Recipients:
Maritza and company @ Café Castro, Santa Fe









When you're famished, sleep-deprived and unsettled, a little customer service goes a long way.
When you're the recipient of a lot of customer service, it feels like a downright blessing.

We had driven to Albuquerque on a Monday morning with the boys to see the Foo Fighters in Albuquerque that evening. While it was fun, and the boys did pretty well considering they'd never spent that much time in the car in one go, it was a *long* day. Tuesday was all relaxation at the B&B (thank heavens), and now we were capping the trip with a highly anticipated stop in Santa Fe to check out Meow Wolf.

The boys had entered in a veritable lather to see the sights, and emerged fairly freaked out. On top of that, we were all experiencing hunger verging on nausea. It's in this unfortunate state that we stumbled into the restaurant and were greeted by Maritza, the host.

Some people simply have a nice energy. They shine. You can feel their open-heartedness when you come within three feet of them. That's an apt description of Maritza. She and the rest of the crew got us seated and had our orders placed with incredible warmth and speed. They were solicitous without being overbearing and even seemed to anticipate our needs before we had a chance to think about them. (One of the servers appeared at the table with a clean fork literally seconds after Isaac dropped his. It was like magic.)

We received comfort food and care, which is exactly what we needed, and for which we were heartily grateful.




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